These reports are prepared for DVLA.

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DVLA Web Chat Service

Two reports · Prepared March 2026 · Matt Brook Creative

Report 1

Technical Architecture Analysis

Complete reverse-engineering analysis of the DVLA web chat service. Covers the Dialogflow CX agent, Storm Technology live agent platform, Blazor Server backend, SignalR transport, and the full bot-to-agent handoff lifecycle. 13 sections, documented from publicly observable client-side code.

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Report 2

Critical Review & Replacement Architecture

Fitness-for-purpose assessment, code quality review, UX evaluation, and 2026 ecosystem analysis. Includes a fully specified replacement architecture using LLM-powered conversational AI, with cost projections and a phased migration plan.

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These reports were prepared independently by Matt Brook Creative. I’d welcome the opportunity to discuss the findings and the proposed architecture in detail. Please reply to the original email or reach me at matt@matt-brook.co.uk.